Terms & Conditions

Terms and Conditions

1. Acceptance of Terms

1.1 These terms and conditions ("Terms") govern your use of the KANAO INDUSTRIES website, www.kanao.com.au ("the Website"), and any services, content, or materials available on or through the Website.

1.2 By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

2. Age Restriction

2.1 You must be at least 18 years of age to access, view, or purchase from the KANAO INDUSTRIES website.

3. Compliance with Laws and Proper Usage

3.1 It is imperative for customers to ensure compliance with relevant laws when purchasing products from this website. Some items available for sale on this platform might be subject to varying laws in different Australian states or territories. KANAO INDUSTRIES will not be held liable for any misuse of its products that contradict any laws.

4. Privacy Policy

4.1 Your use of the Website is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review the Privacy Policy for further information.

5. Refunds and Returns

5.1 Please inspect all products for defects or imperfections before use. Once a product has been used, it cannot be returned, exchanged, or replaced for defects.

5.2 For product issues, contact us at salesandmarketing@kanao.com.au with your order ID number and attached photos.

5.3 Descriptions and prices are made in good faith and to the best of our ability. If an inaccurate description leads to a purchase, you are entitled to a refund if the product remains unused.

5.4 Unused items may be returned for store credit, with the customer covering return postage costs.

6. Guarantee and Warranty

6.1 All products sold by KANAO INDUSTRIES are guaranteed against defects for 48 hours from receipt of delivery. Contact us to arrange return and replacement.

6.2 The guarantee is void if the item has been used.

7. Damaged or Incorrect Items

7.1 Contact us within 48 hours if an item arrives damaged or incorrect. Do not use the item, and it may need to be returned. Return postage costs may be refunded at our discretion after assessment.

8. Non-Returnable Circumstances

8.1 Products cannot be returned due to damage caused by misuse or negligence, customer change of mind, or damage/imperfections stated in the item description when purchased.

9. Delivery

9.1 All KANAO INDUSTRIES parcels require a signature upon delivery to facilitate replacements for lost parcels.

9.2 Parcels have tracking numbers; if not received, contact us for assistance.

9.3 To authorize parcel delivery without a signature, leave a comment in the customer notes during checkout. Note that this option removes liability if the parcel goes missing after delivery.

9.4 Parcels are discreetly packaged without explicit content or company name labeling.

10. Pricing

10.1 All prices are in Australian dollars, inclusive of GST, and subject to change without notice.

11. Disclaimer of Warranties and Liability

11.1 The KANAO INDUSTRIES website is provided "as is." We disclaim all warranties, express or implied, regarding site operation and information. Your use of this site is at your own risk.

11.2 To the fullest extent permitted by law, KANAO INDUSTRIES is not liable for damages arising from site use, including direct, indirect, incidental, punitive, or consequential damages.

12. Contact Information

12.1 If you have any questions or concerns about these Terms, please contact us at salesandmarketing@kanao.com.au.